Blog from SME Connect

Using Hashtags with Twitter

For a lot of people getting used to Twitter, hashtags can be very confusing.  Many Twitter users don’t use them at all; while others use them incorrectly and in a manner that makes some tweets difficult to read.  Hopefully this short post will explain...

How to ensure Social Media is NOT a waste of time

Like most small businesses, you and your team are busy trying to run the company, and what spare time you have needs to be used effectively.  You heard so much about social media, you decided to try it, but it doesn’t seem to be working for you.  It...

New Facebook Timeline for Pages – Features Review

Facebook has recently announced the new “Timeline” design for Facebook Business Pages.  Page owners can upgrade anytime until 30th March 2012, after which the new design will automatically become publicly visible.  Let’s take a look at some...

The benefits of a Company Page on LinkedIn

Why have a Company Page on LinkedIn?   Up until recently, LinkedIn has been mainly about individuals, not businesses.  In November LinkedIn added a number of developments to Company Pages that allow companies to engage more effectively with their online...

Getting more out of LinkedIn

Many people set up LinkedIn accounts, populate it with some personal data, ignore it and wonder what all the fuss is about this social media networking tool.  LinkedIn is the largest professional social network and, as a professional operating in a difficult...

Twitter for Lead Generation

Twitter can be a great tool for lead generation. The Advanced Search facility within the Twitter Search tool (http://twitter.com/#!/search-advanced) can be a very useful time saver and allows you to filter tweets based on keywords, people, location, sentiment etc....

Customer Service and Twitter

For many people, calling a company's customer service hotline can be a very uncomfortable experience: recorded messages, caller placed on hold, endless loops of company jingles etc.  In the world of social networking, customer service is evolving and...

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